Terms of service

These Terms & Conditions (“Terms”) govern your access to and use of the Plant1 website (“site”) and any purchase of products/services offered on it. By accessing the site or placing an order, you agree to be bound by these Terms, along with our Privacy Policy, Refund/Returns & Cancellation Policy, Shipping Policy, and any other policies shown on the site.

1) Privacy

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

2) Payment Policy

Payments, payment methods, and payment-related terms are governed by our Payment/Checkout Policies shown on the site and/or at checkout.

3) Products for Personal Use Only

Plant1 products and services sold on this site are intended for personal, noncommercial use unless explicitly stated otherwise. You may not resell products purchased from the Site without prior written permission from Plant1.

4) Product Use, Outcomes & User Responsibility

Plant1 devices and inputs are designed to assist plant care, but results may vary based on plant type, environment, light, water quality, and usage conditions that are outside our control. You agree that you use products as per instructions and accept responsibility for storage, handling, installation, and operation.

5) Plant1 dharā Warranty Terms

1. Our Warranty Promise

Every Plant1 dharā is thoughtfully made for effortless indoor greenery.

Plant1 offers a 1-year limited manufacturer warranty on the Plant1 dharā Smart Planter, beginning from the date of original purchase. This warranty covers manufacturing defects in the product when it is used and maintained according to the instructions in the user manual.

The warranty is available only to the original purchaser and is non-transferable.

2. Warranty Registration

To activate and claim warranty support, please register your Plant1 dharā within 30 days of purchase.

You will need:

•  Proof of purchase or invoice
  
•  Product serial number
  
•  Registered customer details

Keep your proof of purchase safely, customer details

Keep your proof of purchase safely, as it may be required to verify a warranty claim.

3. What Is Covered

Under normal indoor household use, Plant1 will repair or replace the affected product or component if a manufacturing defect is found in:

• The OxyFlow™ pump and water-circulation system
  
•  LED indicators and internal electronic components
  
•  The USB-C power adapter supplied in the box
  
  Repair or replacement will be determined by Plant1 after inspection of the product or the reported issue.

4. What Is Not Covered

This limited warranty does not cover issues caused by misuse, improper care, accidental damage, or use outside the recommended guidelines.

The warranty will not apply in cases of:

•  Water entering electronic components due to immersion, liquid spills, or improper use
  
•  Using garden soil, non-Plant1 nutrients, or unsuitable growing media
  
•  Operating Dharā without water in the reservoir
  
•  Filling water above the maximum water-level indicator
  
•  Physical damage, drops, cracks, dents, or accidental breakage
  
•  Damage caused by improper handling, neglect, or failure to follow the user manual
  
•  Tampering, unauthorised repairs, alterations, or modifications
  
•  Use of non-approved third-party accessories that cause damage to the product
  
•  Missing, altered, damaged, or unreadable serial numbers
  
•  Normal wear and tear, cosmetic marks, discolouration, or changes in appearance that do not affect product function
  
•  Plant health, plant loss, pest infestation, fungal issues, or results affected by light, temperature, placement, plant type, nutrients, or other environmental conditions

5. Important Use Conditions

For safe and reliable operation, please:

• Use Dharā indoors on a stable, flat surface
  
•  Use only with clean water and within the maximum water-level mark
  
•  Keep the device connected to a suitable 5V USB-C power supply
  
•  Do not immerse the device in water
  
•  Follow the cleaning, maintenance, nutrient, and watering guidance in the user manual
  
•  Use Plant1-recommended nutrients and growing media for the intended soil-free growing routine

6. Warranty Claim Process

To request warranty support, contact the Plant1 support team with:

•  Your name and registered contact details
  
•  Product serial number
  
•  Date and proof of purchase
  
•  A clear description of the issue
  
•  Photos or a short video showing the issue, alert light, or unusual behaviour, where possible

Our team may guide you through basic troubleshooting before arranging a repair, replacement, or further inspection.

Support Email: onecare@plant1.in

7. Limitation of Warranty

This warranty covers manufacturing defects in Plant1 Dharā only. It does not guarantee a particular plant-growth outcome, as plant health can depend on factors such as plant variety, light, temperature, nutrient routine, water quality, and placement. Nothing in these Warranty Terms limits rights that may be available to you under applicable consumer-protection laws.

8. Updates to These Terms

Plant1 may update these Warranty Terms from time to time. The warranty terms applicable to your product will be the terms in effect on the date of your original purchase.

5) Accuracy of Information

We strive to ensure product descriptions, specifications, pricing, images, and other content are accurate. However, content may occasionally contain errors or commissions (including pricing/availability). To the extent permitted by law, Plant1 does not warrant that all content is complete, current, or error-free. 

6) Intellectual Property

All content on the site i.e. logos, trademarks, product names, text, graphics, images, videos, designs, UI, and “look and feel” belongs to Plant1and/or its licensors and is protected under applicable laws. Plant1 is a registered trademark of GreenGraffiti Private Limited. You may not copy, reproduce, distribute, modify, sell, or exploit any Site content without Plant1’s prior written consent, except where expressly permitted by law.

7) Your Obligations & Acceptable Use

When using the site, you agree to:
• Follow applicable laws and act in good faith
• Not interfere with site security, availability, or functionality
• Not misuse the site for fraudulent, abusive, or harmful activity
If you violate these Terms, you may be responsible for losses/damages caused to Plant1 and/or third parties.

8) Orders, Limits & Right to Refuse

Plant1 may, at its discretion and with or without notice:
• Limit quantities purchased per order/customer/address
• Cancel or refuse any order suspected to be fraudulent, unauthorized, or in
breach of these Terms

Order acceptance occurs only after successful payment (or COD confirmation, if offered) and dispatch confirmation.

9) User Content

If you submit reviews, photos, videos, comments, or other content (“User Content”), you are solely responsible for it. You agree not to upload or share content that is unlawful, misleading, abusive, harassing, infringing, or that violates others’ privacy/rights, and not to impersonate or misrepresent affiliations. Plant1 may remove or refuse User Content at its discretion.

10) Copyright / IP Complaints

If you believe any content on the Site infringes your copyright or intellectual property,
please email: onecare@plant1.in with:
• Identification of the copyrighted work
• The exact URL/location of the allegedly infringing material
• Your contact details and authority to act
We will review and take appropriate action.

11) Consent to Receive Notices Electronically

You consent to receive communications from us electronically (email, WhatsApp/SMS where applicable, or notices posted on the Site). These communications satisfy legal requirements of “in writing.” You may withdraw consent by emailing onecare@plant1.in and discontinuing Site use, but some services may not be available without electronic communication.

12) Changes to These Terms

We may update these terms from time to time by posting revised terms on the site. Changes become effective upon posting. Continued use of the Site after updates means you accept the updated Terms.

13) Termination

We may suspend or terminate access to the site or services if we believe you have violated these Terms or applicable law. On termination, you must stop using the site and any rights granted under these Terms will cease.

14) Limitation of Liability

To the maximum extent permitted by law, Plant1 is not liable for indirect, incidental, special, or consequential damages. Where liability cannot be excluded, liability will be limited to the amount paid for the specific order giving rise to the claim, unless law requires otherwise.

15) Governing Law & Jurisdiction

These terms are governed by the laws of India and shall have jurisdiction, subject to consumer protection laws.

16) Severability & No Waiver

If any provision is held unenforceable, the remainder will remain in effect. Failure to enforce any provision is not a waiver of our right to enforce it later.

17) Contact

For questions about these terms, orders, or policies:
Email: onecare@plant1.in
Phone: +91-7992291233