Privacy policy

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something, create an account, register warranty, or contact us, Plant1 may collect personal information such as:

• Identity & contact: name, phone number, email address
• Delivery details: shipping/billing address, pincode, city/state
• Order details: items purchased, order ID, invoice, communication history
• Support & warranty: device serial number (if applicable), issue details, photos/videos you share for troubleshooting
• Preferences (optional): marketing preferences, product interests

Information collected automatically

When you browse our store, we may automatically receive:

• IP address, Device/browser type, Operating system.
• Pages visited, Time spent, Referring/exit pages.
• Cookies/identifiers for cart, Login, Analytics, and (if enabled) ads.

Email/SMS/WhatsApp marketing (if applicable)

With your permission, we may send updates about new launches, offers, and plant-care guidance. You can opt out anytime.

1. Consent

1.1 How do you get my consent?

When you provide personal information to:

• complete a transaction,
• verify payment,
• place an order,
• arrange shipping,
• request support, or
• return/replace a product,

we understand you consent to collecting and using it for that specific purpose only, unless we explicitly ask for additional consent (like marketing).

1.2 How do I withdraw my consent?

If you opt in and later change your mind, you may withdraw consent at any time by contacting us at onecare@plant1.in with subject: “Privacy – Withdraw Consent”. Withdrawal will be made as easy as giving consent, wherever consent is the basis of processing.

2. Purposes of Processing

Plant1 use your information to:

• Process orders, payments, shipping, delivery, and invoicing.
• Provide customer support and handle returns/replacements/refunds.
• Enable warranty registration and warranty claims.
• Improve website experience, troubleshoot issues, prevent fraud/abuse.
• Send service messages (order updates, delivery alerts, policy changes).
• Send marketing communication only when you allow it.

3. Disclosure (When we may share your information)

Plant1 may share your information only as needed with:

• Payment gateways (e.g., Razorpay or other providers you choose at checkout) to process transactions.
• Logistics/courier partners to deliver your order.
• Customer support & service partners (only if needed for installation/support).
• Technology providers used to run our store (e.g., Shopify apps, email/SMS tools, analytics tools).

We may also disclose personal information if required by law or to protect our rights, users, or the public, or if you violate our Terms of Service.

4. Payments

Payments are processed through third-party payment gateways. We do not store your full card details on our servers. Payment processing is handled under industry security standards such as PCI-DSS (as applicable to the provider).

5. When we Share Personal Data

We do not sell personal data. We may share it only as necessary with trusted service providers who help us operate Plant1, including:

our ecommerce platform, website hosting and technology providers;
payment gateway and fraud-prevention providers;
shipping, fulfilment, logistics and delivery partners;
customer-support, email, messaging and marketing service providers;
analytics, advertising and website-performance providers, where enabled; and
professional advisers, insurers, auditors, government authorities or other parties where required by law or necessary to protect our rights, customers or business.

These parties may access personal data only to perform services for us, comply with law, or protect the security and integrity of Plant1. We require service providers to handle personal data appropriately under applicable agreements and law.

6. COOKIES

We use cookies and similar technologies to:

• Keep you logged in and remember your cart
• Enable checkout and store functionality
• Understand site traffic and improve performance
• (If enabled) personalize marketing/ads
You can choose whether to accept cookies by changing your browser settings. If you reject cookies, parts of the website may not function properly.

7. SECURITY

We take reasonable precautions and follow industry best practices to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

8. DATA RETENTION

We retain personal information only as long as necessary for:

• fulfilling orders and providing support,
• warranty obligations,
• accounting/tax/legal compliance, and
• resolving disputes.
When no longer needed, we delete or anonymize it where feasible.

9. YOUR RIGHTS & CHOICES

Subject to applicable law, you may request:

• access to information about your personal data we process
• correction/updates to inaccurate data
• deletion/erasure (where lawful and applicable)
• withdrawal of consent (where processing is based on consent)
• grievance redressal / raising complaints
• nomination of a person to exercise your rights (where applicable)

10. GRIEVANCE / COMPLAINTS

We aim to respond within a reasonable timeframe, and where applicable we follow grievance redress expectations under India’s privacy framework.

11. Age of Consent

By using this site, you confirm you are at least the age of majority in your jurisdiction. If you are using the site on behalf of a minor, you confirm you have the authority to provide consent for that minor.

12. Third Party Links and Services

The website may contain links to third-party websites, payment services, social-media platforms or other services. Their privacy practices are governed by their own policies. Plant1 is not responsible for the privacy practices or content of third-party services, and we encourage you to read their privacy policies before providing personal data.

13. Changes to This Privacy Policy

Plant1 may update this policy from time to time. Changes and clarifications take effect immediately upon posting on the website. If we make material changes, we will update the “Effective Date” at the top. We encourage you to review this policy periodically.

If Plant1 is acquired or merged, your information may be transferred to the new owners so we can continue to serve you.