Privacy policy

WHAT DO WE DO WITH YOUR INFORMATION?

Information you provide to us

When you purchase something, create an account, register warranty, or contact us, we may collect personal information such as:

• Identity & contact: name, phone number, email address
• Delivery details: shipping/billing address, pincode, city/state
• Order details: items purchased, order ID, invoice, communication history
• Support & warranty: device serial number (if applicable), issue details, photos/videos you share for troubleshooting
• Preferences (optional): marketing preferences, product interests

Information collected automatically 

When you browse our store, we may automatically receive:

• IP address, device/browser type, operating system
• Pages visited, time spent, referring/exit pages
• Cookies/identifiers for cart, login, analytics, and (if enabled) ads

Email/SMS/WhatsApp marketing (if applicable)

With your permission, we may send updates about new launches, offers, and plant-care guidance. You can opt out anytime.

1. CONSENT

How do you get my consent?
When you provide personal information to:

• complete a transaction,
• verify payment,
• place an order,
• arrange shipping,
• request support, or
• return/replace a product,

we understand you consent to collecting and using it for that specific purpose only, unless we explicitly ask for additional consent (like marketing).

How do I withdraw my consent?

If you opt in and later change your mind, you may withdraw consent at any time by contacting us at onecare@plant1.in with subject: “Privacy – Withdraw Consent”. Withdrawal will be made as easy as giving consent, wherever consent is the basis of processing.

2. PURPOSES OF PROCESSING

We use your information to:

• Process orders, payments, shipping, delivery, and invoicing
• Provide customer support and handle returns/replacements/refunds
• Enable warranty registration and warranty claims
• Improve website experience, troubleshoot issues, prevent fraud/abuse
• Send service messages (order updates, delivery alerts, policy changes)
• Send marketing communication only when you allow it

3. DISCLOSURE (WHEN WE MAY SHARE YOUR INFORMATION)

We may share your information only as needed with:

• Payment gateways (e.g., Razorpay or other providers you choose at checkout) to process transactions
• Logistics/courier partners to deliver your order
• Customer support & service partners (only if needed for installation/support)
• Technology providers used to run our store (e.g., Shopify apps, email/SMS tools, analytics tools)

We may also disclose personal information if required by law or to protect our rights, users, or the public, or if you violate our Terms of Service.

4. PAYMENT

Payments are processed through third-party payment gateways. We do not store your full card details on our servers. Payment processing is handled under industry security standards such as PCI-DSS (as applicable to the provider).

5. THIRD-PARTY SERVICES & LINKS

Third-party providers used by us will collect, use, and disclose your information only to the extent necessary to perform services they provide to us. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy. We encourage you to read the privacy policies of those third parties.

6. COOKIES

We use cookies and similar technologies to:

• Keep you logged in and remember your cart
• Enable checkout and store functionality
• Understand site traffic and improve performance
• (If enabled) personalize marketing/ads
You can choose whether to accept cookies by changing your browser settings. If you reject cookies, parts of the website may not function properly.

7. SECURITY

We take reasonable precautions and follow industry best practices to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

8. DATA RETENTION

We retain personal information only as long as necessary for:

• fulfilling orders and providing support,
• warranty obligations,
• accounting/tax/legal compliance, and
• resolving disputes.
When no longer needed, we delete or anonymize it where feasible.

9. YOUR RIGHTS & CHOICES

Subject to applicable law, you may request:

• access to information about your personal data we process
• correction/updates to inaccurate data
• deletion/erasure (where lawful and applicable)
• withdrawal of consent (where processing is based on consent)
• grievance redressal / raising complaints
• nomination of a person to exercise your rights (where applicable)

10. GRIEVANCE / COMPLAINTS

We aim to respond within a reasonable timeframe, and where applicable we follow grievance redress expectations under India’s privacy framework.

11. AGE OF CONSENT

By using this site, you confirm you are at least the age of majority in your jurisdiction. If you are using the site on behalf of a minor, you confirm you have the authority to provide consent for that minor.

12. CHANGES TO THIS PRIVACY POLICY

We may update this policy from time to time. Changes and clarifications take effect immediately upon posting on the website. If we make material changes, we will update the “Effective Date” at the top.

If Plant1 is acquired or merged, your information may be transferred to the new owners so we can continue to serve you.

13. CONTACT

For any privacy-related requests, contact:
Email: onecare@plant1.in
Phone: +91-799229123