Return & Refund Policy

These Return & Refund Policy govern your access to and use of the Plant1 website (“site”, "website") and any purchase of products/services offered on it. By accessing the site or placing an order, you agree to be bound by Plant1 Terms, along with our Privacy Policy, Refund/Returns & Cancellation Policy, Shipping Policy, and any other policies shown on this website. Plant1 is a referred as “Plant1”, “we”, “us” or “our” throughout Plant1 website.

On this page

1. Returns for dharā
2. Returns for āmrit
3. Returns/Replacements
4. Processing of Refunds/Exchanges
5. Return Shipping Costs
6. Order Cancellation
7. Contact

1. Returns for dharā Smart Planters

We offer a 7-day return window from delivery for a dharā Smart Planter if you have changed your mind, provided it is:

unused and uninstalled;
undamaged and in resalable condition;
returned with all original accessories, inserts, manuals, gifts and packaging; and
returned with proof of purchase.

To request a return, contact us at onecare@plant1.in within the 7-day window. Once approved, you must send the product safely packed in its original protective packaging. For a change-of-mind return, the customer is responsible for return shipping costs unless Plant1 confirms otherwise in writing. Original outward shipping charges, if any, are non-refundable.

Products that have been installed, used with water, modified, damaged through misuse, returned with missing parts, or returned without adequate protective packaging are not eligible for a change-of-mind return. A performance or manufacturing issue with dharā is handled under our Warranty Terms, in addition to your applicable statutory rights.

2. Returns for āmrit Plant Nutrients and Other Consumables

In order to safeguard product quality, safety, and integrity, āmrit Plant Nutrients and other consumable products are not eligible for return on the grounds of change of mind once delivery has been completed. This exclusion does not, in any way, affect or diminish the customer's right to a replacement or refund in the event that the product is received damaged, leaking, incorrect, expired, incomplete, or otherwise defective.

3. Returns/Replacements (Damaged or Tampered Delivery)

If your product arrives leaking, damaged, faulty, empty, missing, or incorrect, please email us within 72 hours of delivery with the details below. We'll arrange an exchange once the item is verified to be damaged/faulty and is returned to us in saleable condition, in its original packaging.

3.1 Tampered or Resealed Packages

If your parcel's outer packaging looks damaged or resealed on arrival, please do not accept the delivery. In case you have accepted, notify us immediately. Record an unboxing video and contact our support team within 72 hours to help us process your claim.

3.2 Information to Include in Your Email

Please write to onecare@plant1.in within 72 hours of delivery with:

Order number;
Invoice number;
Description of the issue;
Clear photos or videos with the SKU number visible. Specifically:
- Unsealed, leaking, or broken products: Images/video of the affected item, any spillage, the individual product box, and the outer shipping box. If claiming a tampered seal, include images showing this too.
- Empty, missing, or incorrect items - Images/video of the product as received, plus the individual product box and outer shipping box.
- Dirty or soiled packaging - Images/video of the package as opened, plus the individual product box and outer shipping box.

Note: "Individual product box" refers to the packaging the item itself comes in; "outer shipping box" refers to the box your full order arrived in. Images of both are required to process any claim.

4. Processing of Refunds/Exchanges

How Refunds & Exchanges Are Processed

Once we've received all required details, our team will respond within 3 working days.

Exchanges: If approved, we'll share an ticket number and arrange a reverse pickup. Please allow 7 working days from the day you return the package for the exchange to be fully processed.
Refunds: If approved, the amount will reflect in your account within 10–15 days, along with an email confirmation. For COD orders, refunds are issued via bank transfer or store credit, as applicable.

5. Return Shipping Costs

Brand-Borne Shipping (Damaged, Defective, Leaking, or Incorrect Items)

If you have received a product that is damaged, defective, leaking, incomplete, expired, or otherwise incorrect due to an error on our part, Plant1 will bear the full cost of return shipping. In such cases:

We will arrange a reverse pickup from your delivery address at no charge to you.
If reverse pickup is not serviceable at your location, we will reimburse reasonable shipping costs incurred in returning the item to us, upon submission of a valid courier receipt.
No deduction will be made from your refund or exchange on account of return shipping charges in these circumstances.

Customer-Borne Shipping (Change of Mind or Size/Fit Returns)

If you wish to return or exchange a product for reasons unrelated to damage or defect - such as a change of mind, ordering the wrong item, or simply not liking the product upon receipt - the cost of return shipping will be borne by you, unless otherwise specified at checkout or in a specific promotional offer.

You may arrange your own shipping to our returns address, or opt for a reverse pickup facilitated by us, where available, for an applicable fee.
Any such shipping fee will be communicated clearly before the return is processed and may be deducted from your final refund amount, or collected separately.
We recommend using a trackable and insured shipping method, as we cannot be held responsible for items lost or damaged in transit back to us.

6. Order Cancellation

6.1 Cancellation Window

You may cancel your order under either of the following conditions, whichever occurs first:

Within 24 hours of placing the order, or
Before the order has been shipped

Once an order has been dispatched from our warehouse, it can no longer be cancelled. In such cases, you may return the product upon delivery in accordance with our Return & Refunds Policy, subject to the eligibility criteria outlined there.

To cancel an order, please contact us at onecare@plant1.in or through order dashboard with your order number, as soon as possible and within the window specified above. We recommend reaching out promptly, as orders may be processed and shipped ahead of schedule during high-demand periods.

6.2 Refunds for Cancellation

If your cancellation request is submitted within the eligible window and accepted by us, Plant1 will process a full refund of 100% of the amount paid for the cancelled order, with no deductions.

Refund Timeline

Refunds will be processed within 7–10 working days from the date your cancellation is confirmed by our team.
The refund amount will be credited back to the original payment method used at the time of checkout (e.g., credit/debit card, UPI, net banking, or wallet).
While we initiate the refund within the timeline stated above, the time taken for the amount to actually reflect in your account depends on your bank or payment provider's own processing timelines, which may take a few additional business days.
You will receive an email confirmation once your cancellation is approved, and a second confirmation once the refund has been processed on our end.

7. Contact Us

Please mention your Order ID in all communication. For cancellations, returns, replacements, or refund queries:
Email: onecare@plant1.in
Phone: 033 3206 6751

If you have any questions regarding these policies, please email us at swati@ggraffiti.com